STORE POLICY
We’re always here to help with orders, product questions, or anything else you need. Email us anytime at elevatetherapyhelp@gmail.com and we’ll get back to you as quickly as we can. Your experience matters to us, and we want every interaction with ElevateTherapy to feel easy and supportive.
Privacy and Safety
We do our best to ship orders quickly so you can start enjoying your products without delay. Processing usually takes 1–2 business days, though busy seasons may take a little longer. Once your order ships, you’ll receive tracking information so you can follow your package’s progress in real time. Delivery times depend on your location and carrier schedules. If you ever have questions about your shipment or notice a delay, reach out and we’ll help you track things down.
Shipping
We do our best to ship orders quickly so you can start enjoying your products without delay. Processing usually takes 1–2 business days, though busy seasons may take a little longer. Once your order ships, you’ll receive tracking information so you can follow your package’s progress in real time. Delivery times depend on your location and carrier schedules. If you ever have questions about your shipment or notice a delay, reach out and we’ll help you track things down.
Returns
We want you to feel confident when shopping with us. If something doesn’t meet your expectations, you can return it within 30 days of delivery. Items should be in their original condition, including packaging. To start a return, send us an email with your order number, and we’ll walk you through the steps. Once we receive and inspect the item, we’ll issue your refund to the original payment method. If you need help choosing a replacement, we’re happy to offer suggestions.
PAYMENT METHODS
To make checkout simple, we accept major credit and debit cards, PayPal, and a selection of secure digital payment options depending on your location. All payments are encrypted end-to-end, and your full payment details are never stored on our servers. If you run into any issues at checkout, let us know and we’ll help resolve it.
Credit / Debit Cards
PAYPAL